Ensuring Legal, Transparent & Consumer-Friendly Online Businesses
Piplbyte Infotech Pvt. Ltd. provides comprehensive E-Commerce Compliance Consultancy to online businesses, marketplaces, aggregators, and D2C brands in India.
We help you build legally sound, transparent, and consumer-centric platforms that comply with all applicable laws — including Consumer Protection (E-Commerce) Rules, 2020, IT Act, 2000, Legal Metrology, FSSAI, and the latest “Dark Patterns” Guidelines, 2023.
Our goal is simple — to help your business grow without legal risks.
⚖️ Key E-Commerce Compliance Areas
1. Consumer Protection (E-Commerce) Rules, 2020
We ensure your online platform complies with all provisions under the Consumer Protection Act, 2019 and E-Commerce Rules, 2020:
- Mandatory display of company, seller, and grievance officer details
- Transparent product information, price, return/refund, and warranty terms
- Grievance Redressal Mechanism setup with 48-hour acknowledgment system
- Consumer consent compliance (no pre-checked boxes or hidden terms)
- Assistance with Central or State registration, if applicable
2. Dark Patterns & Consumer Manipulation Guidelines (2023)
We help you identify and eliminate deceptive design or marketing practices — also known as Dark Patterns — as per the Central Consumer Protection Authority (CCPA) Guidelines, 2023.
Our services include:
- Dark Pattern Audit of website, app, and checkout flow
- Removal of misleading UI/UX elements (false urgency, confirm shaming, bait & switch, etc.)
- Compliance with “No Forced Consent” and “Fair Data Usage” norms
- Policy drafting to reflect clear consumer choice and informed consent
3. Legal Metrology (Packaged Commodity) Rules, 2011
All e-commerce platforms must ensure accurate and visible product declarations online.
We help you:
- Verify packaging and labeling compliance for online listings
- Review product details – MRP, Net Quantity, Manufacturer, and Importer information
- Audit e-commerce catalogues to prevent misleading or incomplete listings
4. IT & Data Protection Compliance
We ensure your digital business adheres to India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Digital Personal Data Protection Act, 2023:
- Drafting of Privacy Policy, Terms of Use, and Disclaimer
- Setup of data storage, retention, and consent systems
- Appointment of Grievance Officer & Data Protection Officer (DPO)
- Cybersecurity compliance and due-diligence documentation
- Legal assistance for content removal, takedown, and moderation
5. FSSAI & Product-Based Compliance
For e-commerce companies dealing with food, supplements, or wellness products, we manage:
- FSSAI Central/State License registration
- Review of product labels and permitted claims
- Vendor FSSAI verification and due-diligence reports
- Quality and testing coordination with NABL-approved labs
6. Platform-Level & Vendor Due-Diligence
We build structured legal and operational systems for your platform:
- Vendor onboarding policy and KYC documentation
- Terms & Conditions for third-party sellers
- Dispute resolution and refund mechanisms
- Audit trail maintenance for compliance reporting
🧾 Deliverables
- Compliance Audit Report
- Policy Drafting (Privacy, Return, Grievance, Terms of Use)
- Dark Pattern & UX Audit Report
- Data Protection Compliance Checklist
- Ongoing Advisory & Monthly Monitoring
📞 Get an E-Commerce Compliance Audit
Avoid penalties and consumer complaints — ensure your platform follows every regulation.
Connect with Piplbyte Infotech for a complete E-Commerce & Dark Pattern Compliance Audit today.
YOUR E-COMMERCE BUSINESS. ARE YOU COMPLIANT
For businesses selling through their own website, marketplaces or other digital channels, compliance extends across the complete customer journey.
- E-COMMERCE RULES: Website disclosures, mandatory informa on & consumer-facing compliance
- PRODUCT REGULATIONS: Applicability, licences & registra ons
- LEGAL METROLOGY & LABELS: Packaging, labels & online listing declarations
- DARK PATTERN COMPLIANCE: Website interface, customer journey & checkout practices
- PRIVACY & DATA PROTECTION: DPDP readiness, privacy, consent & data handling
- ADVERTISING & CLAIMS: Product claims, creatives & influencer compliance
- WEBSITE POLICIES: T&C, return/refund, shipping, privacy & disclaimers
- CONSUMER GRIEVANCE: Policy, complaint SOP & escala on framework
| Scope |
Essential Compliance ₹50,000 + GST |
Compliance 360 ₹1,25,000 + GST |
Compliance Partner ₹3,00,000 + GST / Year |
|---|---|---|---|
|
E-Commerce Rules
|
Included | Included | Included |
|
Product Regulations
|
Basic Applicability | Detailed review | Ongoing |
|
Labels & Legal
Metrology |
Up to 3 SKUs | Up to 10 SKUs | Up to 20 SKUs/year |
|
Dark Patterns
|
Basic website review |
Detailed Journey review |
Periodic review |
|
Privacy / DPDP
|
Basic review |
Comprehensive framework |
Ongoing support |
|
Advertising & Claims
|
Basic Guidance | Up to 10 reviews | Up to 30 / year |
|
Website Policies
|
Review existing | Draft / Redraft | Draft / Redraft |
|
Grievance
Framework |
Basic | Comprehensive |
Comprehensive + support |
|
CCPA Coordination
|
- | - |
Regulatory Coordination & Support |
BEYOND COMPLIANCE YOUR BUSINESS ADVISORY PARTNER
- BUSINESS & REGULATORY ADVISORY: Business structuring • Regulatory guidance • Compliance • implementation
- LEGAL & POLICY DOCUMENTATION: Agreements • Contracts • Policies • Terms & Conditions • SOPs
- PRODUCT & PACKAGING COMPLIANCE: Product • regulations • Labels • Claims • Licences & registrations
- DIGITAL BUSINESS COMPLIANCE: Website • E-commerce • Privacy • Advertising • Consumer protection